FAQs

VIVID BY NUPUR Related FAQs

1. Who is the founder of VIVID BY NUPUR?

The founder of VIVID BY NUPUR is Nupur Agarwal. Connect with us on Instagram to learn more.

2. What types of products does VIVID BY NUPUR sell?

We specialize in a wide range of sarees. Use the search icon on our website to find specific products.

3. How can I contact VIVID BY NUPUR if I have any queries?

For inquiries, email us at vividbynupur@gmail.com or call +91 8588094002. We also offer support via WhatsApp.

Product Related FAQs

1. Does the product look the same on the website?

We strive for accurate product images. However, due to the handcrafted nature of our products and screen variations, slight differences in color and design may occur.

2. How do I find the products I want?

Use the search icon above the menu to enter keywords like color or motif to find matching products.

3. Are you providing stitching services for my products?

Yes, we offer blouse stitching services. Please contact us on WhatsApp for more details.

4. Are the colors or products on the website accurate?

We photograph our products under standard lighting to ensure accuracy. Minor color variations may occur due to different screen settings.

User Account Related FAQs

1. What do I do if I have forgotten my password?

Click the “Forgot your password?” link on the login page, enter your registered email ID, and follow the instructions sent to your email to reset your password.

2. Can I change my username or email ID?

Yes, you can update your username and email ID in your account dashboard.

3. Can I see my last order details?

Yes, you can view your past order details on your account dashboard.

4. How can I report a problem with my order or account?

5. I'm experiencing technical difficulties on the website, what should I do?

For technical issues, please contact us at vividbynupur@gmail.com for support.

6. For Cash-on-Delivery orders, can I check the package before making a payment?

Our courier person will hand over the package to you only once the payment has been made. Please do not accept any package if it is tampered

7. What if the amount got debited from my side but I did not receive an Order ID?

We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn't have been received by us yet.

Please send an email at
vividbynupur@gmail.com and we'll sort it out for you.

8. How can I check if Order can be delivered to my PIN Code?
You can find out using the courier serviceability tool available on the product page. Please enter your area PIN code in the respective field to get the required information about standard order delivery time and availability of Cash on Delivery for the Product selected. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.